> ## Documentation Index
> Fetch the complete documentation index at: https://docs.closerx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# End Call on Silence & Max Duration

> Prevent dead air and control call length with smart timeouts.

## End Call on Silence & Max Duration

Avoid long silences and runaway calls with **smart timeouts**.

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  <iframe width="720" height="400" src="https://www.loom.com/embed/e3f41211cc024048a3465cb0688681a8" title="Silence & Duration Settings" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen />
</CardGroup>

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### Settings Explained

| Setting               | Default | Recommended                       |
| --------------------- | ------- | --------------------------------- |
| **End on Silence**    | 8 sec   | 6–10 sec                          |
| **Max Call Duration** | 15 min  | 5–10 min (sales), 3 min (support) |

***

### How to Configure

1. **Agent Editor** → **Call Settings**
2. Set:
   * **Silence Timeout**: `8` sec
   * **Max Duration**: `10` min
3. Customize **timeout message**:
   > “I think we lost you. I’ll send a follow-up text!”

***

### Client Customization

* **Spa Client**: 5 min max, 6 sec silence
* **Solar Sales**: 12 min max, 10 sec silence
* Clone → tweak → assign

***

<Tip>
  Shorter durations = higher **connect rate** in outbound.
</Tip>