End Call on Silence & Max Duration

Avoid long silences and runaway calls with smart timeouts.

Settings Explained

Setting	Default	Recommended
End on Silence	8 sec	6–10 sec
Max Call Duration	15 min	5–10 min (sales), 3 min (support)

How to Configure

Agent Editor → Call Settings

Set:

Customize timeout message:

“I think we lost you. I’ll send a follow-up text!”

Client Customization

Spa Client: 5 min max, 6 sec silence

Solar Sales: 12 min max, 10 sec silence

Clone → tweak → assign

Shorter durations = higher connect rate in outbound.

​End Call on Silence & Max Duration