End Call on Silence & Max Duration
Avoid long silences and runaway calls with smart timeouts.
Settings Explained
| Setting | Default | Recommended |
|---|
| End on Silence | 8 sec | 6–10 sec |
| Max Call Duration | 15 min | 5–10 min (sales), 3 min (support) |
- Agent Editor → Call Settings
- Set:
- Silence Timeout:
8 sec
- Max Duration:
10 min
- Customize timeout message:
“I think we lost you. I’ll send a follow-up text!”
Client Customization
- Spa Client: 5 min max, 6 sec silence
- Solar Sales: 12 min max, 10 sec silence
- Clone → tweak → assign
Shorter durations = higher connect rate in outbound.
