Setup End Calls Function
Control when and how your AI hangs up — avoid awkward silences and ensure compliance.
End Call Triggers
| Trigger | Action |
|---|
| Goal Achieved | ”Thanks! Your appointment is booked. Goodbye!” |
| User Says “Stop” | Immediate polite exit |
| Max Duration | Auto-end after X minutes |
| Silence Timeout | End after 8+ sec silence |
| Transfer Failed | ”I’ll send a follow-up. Have a great day!” |
- Agent Editor → Call Flow → End Call Rules
- Enable desired triggers
- Customize exit message per scenario
- Set post-call action:
- Send SMS summary
- Tag in CRM
- Schedule callback
Client-Specific End Calls
- Clone agent per client
- Customize exit:
Spa Client: “Enjoy your relaxation!”Law Firm: “We’ll email your case summary.”
- Assign via Client Portal
Always include “Goodbye” and confirmation to avoid abrupt hangups.
