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Custom SMS Function Call

Let your AI send SMS instantly — no human needed.
Used for appointment confirmations, payment links, follow-ups, or voicemail drops.

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How It Works

TriggerAI ActionSMS Sent
”Text me the link”Detects intent”Hi John, here’s your appt: [link]“
Call ends (booked)Auto-confirm”Your appt is Tue 3pm. Reply STOP to opt-out”
Missed callVoicemail drop”We tried calling. Call back at +1555…”

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Setup Steps

  1. Agent Editor → Tools → + Add Function → Send SMS
  2. Configure:
    • Provider: Twilio, GHL, or Native
    • From Number: Client’s verified number
    • Template: 
      Hi {first_name}, your appt with {agent_name} is confirmed for {date} at {time}.
View: {booking_url}